SoSaSe Chocolat & I Shud KoKo®

Terms & Conditions

Tax & Revenue collection

We ship chocolates, Coloured Cocoa Butters & Lustre dusts to many countries around the world, each country has its own laws & regulations on how it collects Tax or Customs revenue.

Its Customer’s responsibility to pay any customs duties of the product in your country.

EU tax’s

Sosase Chocolate Ltd, operates from the United Kingdom, we are outside of the EU. Therefore any orders sent to the EU, may or will incur import tax before delivery can be made. These taxes will be collected locally and has nothing to do with SoSaSe Chocolat® or i Shud KoKo®

 It is the Customer’s responsibility to pay any customs duties of the product in your country.

Ordering

All order placed via the website will be processed as soon as possible. During busy periods there may be delays in collection from our third party courier. If the delay is significant, we will inform you by email of any expected delays.

Tracking

Once your order is complete. Our Courier will produce a Tracking code. This code is then entered into our website for your order, our website (SquareSpace) then sends you an automated email with the tracking code that your order is complete. if you do not get your tracking code by email, please contact us using the email address in the contact info area and we will forward you the tracking number for your order. please take a moment to check the ‘spam folder’ for any emails before emailing us directly. We do not check any individual tracking codes for any orders once it has left our establishment. if you have not received your order, please email us and and we will contact our third party courier and make an enquiry.

Overseas Tracking

Orders & Parcels occasionally go missing. there can be numerous reasons for this and please understand that it is out of our control. We will try to make inquiries and find a suitable solution. We use Parcel force Worldwide for all our international orders, they in turn use third party couriers or delivery partners at the final country destination, we do not always get given the tracking code by the partner courier.

Shipping / Postage

We post to all areas of the United Kingdom & Internationally via Parcel Force Worldwide; Shipping is calculated at checkout.

We are not responsible for any mishandling, loss or damage to your package once it has left our premises. We take every precaution to ensure your orders are protected against the postal journey. During hot weather we may delay postage or dispatch until the temperatures are suitable to make a delivery. Please understand that the very nature of our products make them temperature sensitive. We are not responsible for any rise in temperature that may cause melting or damage whilst in transit with our third-party courier.

Delivery Address

It is your responsibility to ensure you write the correct delivery address for us to send your package, we cannot be held responsible for any errors made. if you have used the wrong address (normally an Auto fill error). We can or will only reimburse or refund once the product is returned back to us in a fair or decent condition. if the goods are not returned to us because of an address error by the customer, we will not refund the order value. if the product does return to use in a fair condition, we can arrange to re-send at your cost of additional shipping or refund you less the amount of shipping costs. we reserve the right to take the decision and it will be final.

We use a third-party couriers, we cannot be held responsible for delays or if you require a package delivered by a certain date. If you require a “signed for” package, you must ensure that there is someone present to accept the package or use an address of a family member or neighbours who can sign for it on your behalf. We are not responsible for delays by the third-party courier during busy periods i.e., ‘Christmas, Valentines, Easter. and ask that you wait a further 7 days before contacting us.

Once your order has been despatched, you will receive by email, a proof of postage code, this is for your records & our records to show proof of postage by us. We can not enter into any discussion or dispute about late delivery until 14 working days has elapsed from the date of postal. We will then undertake an investigation and make attempts to resolve the dispute or delay with the courier. .

Refunds & Returns policy

Due to the nature of the product and that as it is classed as perishable, we are not able to accept returns or unwanted items, or items ordered in error. If you are not entirely happy with your order, please contact us in the first instance. We may require that the goods are returned to us for inspection before we consider a refund or replacement. Refunds & replacement are offered entirely at our discretion, and we reserve the right to issue them in any way we deem appropriate.

REFUNDS & REFUNDED PAYMENTS

Please be aware

we will only refund payments to the original card issuer. i.e. if you paid with one particular card, we will only refund back to that card or card processor. We cannot and will not refund to a different card as this would be considered ‘money laundering’.

Live Classes & Group Mini Masterclasses

Links are sent out prior to each classs schedule, it is your responsibility to attend the class you have booked. The Live Classes are NOT recorded by us. We do not allow recordings of the classes without our expressed permission which should be gained before the class starts. If you cannot attend the class you have booked no refund will be awarded, however, we will consider an alternative date or class as we deem appropriate.

If you leave the class for any reason once the class has started we will not refund nor offer an alternative.

 Payment for goods

We will not post out or complete any product orders until they have been paid for in full. At the point they are delivered to you, you are deemed the owner of the product.

Email conduct or Agressive emails

We do understand the frustrations & pressure of being in business especially with these economic difficulties we all face at the current time. however, we will not accept threatening emails, harassment or any kind of aggressive emails aimed at us personally or our staff that make personal comments. we will not enter into any correspondence with such matters.

Ownership of goods SoSaSe Chocolat® or i Shud KoKo®

You cannot sell them or offer them for re-sale or offer them for sale either as SoSaSe Chocolat or i Shud KoKo® or as product or as your own “white label product” without our express consent or unless we have a prior agreement in place.

i Shud KoKo® and SoSaSe Chocolat®

are registered Trade Marks

August 2023  

 email

WEBSITE PRIVACY POLICY August 2023

INTRODUCTION

SoSaSe Chocolat® Ltd (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sosase.co.uk and our linked mobile application, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

 We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

 You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted. 

 COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, postal address, email address, and telephone number, and demographic information, such as your age, gender, that you voluntarily give to us when you register with the Site or our mobile application, or when you choose to participate in various activities related to the Site and our mobile application, You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of our Site and our mobile application.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

 Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Social Networks

User information from social networking sites, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Mobile Application Information

If you connect using our mobile application:

• Geo-Location Information. We may request access or permission to and track location- based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

• Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.

• Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

USE OF YOUR INFORMATION

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site [or our mobile application] to:

•      Compile anonymous statistical data and analysis for use internally or with third parties.

•      Create and manage your account.

•      Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site

•      Email you regarding your account or order.

•      Enable user-to-user communications.

•      Fulfill and manage purchases, orders, payments, and other transactions related to the Site [and our mobile application].

•      Increase the efficiency and operation of the Site [and our mobile application].

•      Monitor and analyze usage and trends to improve your experience with the Site [and our mobile application].

•      Offer new products, services, [mobile applications,] and/or recommendations to you.

•      Perform other business activities as needed.

•      Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

•    Process payments and refunds.

•      Request feedback and contact you about your use of the Site [and our mobile application] .

•      Resolve disputes and troubleshoot problems.

•      Respond to product and customer service requests.

•      Send you a newsletter.

•      Solicit support for the Site [and our mobile application].

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows: 

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. 

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by GDPR law.

Interactions with Other Users

If you interact with other users of the Site [and our mobile application], those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, or other content to the Site [or our mobile applications], your posts may be viewed by all users and may be publicly distributed outside the Site [and our mobile application] in perpetuity.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Offer Wall 

Our mobile application may display a third-party hosted “offer wall.”  Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer.  Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information.  When you click on an offer wall, you will leave our mobile application.  A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.]    

Social Media Contacts 

If you connect to the Site [or our mobile application] through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.]

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.  If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile application to help customize the Site and our mobile application and improve your experience. When you access the Site or our mobile application your personal information is not collected using tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site or our mobile application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile application to help customize the Site and our mobile application and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site and our mobile application, implement email marketing campaigns, and manage other interactive marketing initiatives.  This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.  For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

we do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data, we have collected from children under age 13, please contact us using the contact information provided below.

CONTROLS FOR DO-NOT-TRACK FEATURES 

Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.  No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.  If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by:

●        Logging into your account settings and updating your account

●        Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.]

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

●        Noting your preferences at the time you register your account with the Site [or our mobile application]

●        Logging into your account settings and updating your preferences.

●        Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

sales@sosasechocolat.co.uk

August 2023